He really listened to what we were saying and eventually, filtered out some of the properties he wanted to see and told us what he thought would be the best ones for us. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. Nothing on our website should be construed as legal, accounting or tax advice. LGI Homes is a leader in the home construction industry. Now there is mold in that area. Martha Rose, Broker. Congratulations! We talked it over a little bit between me and my husband and ended up deciding that this was what we needed for the time. This complaint was posted by a verified customer. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. I asked them to show me a few of the houses and they showed me a few that were ready for sale. Learn more about what sets LGI Homes apart from other homebuilders. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. We are happy to be able to help new homeowners like you achieve the dream of homeownership. We are elated to hear about your homebuying experience with our team. My sales guy, Tommy, was marvelous. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. I filled out the contact form, and someone reached out. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. Please let me know, I would be more than willing to start an action law suit- I said, "Yeah, I'll be home around 1:30." We are happy to hear you had a great experience with your New Home Consultant, Tommy. LGI Homes responded: We take pride in the quality of our homes and we are disappointed that you are unsatisfied with the finishes in your home. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. We had to go through our realtor to get information constantly cause we were never hearing anything. Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 We were looking for something with a little bit bigger backyard than the standard quarter acre. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Hi Donald, thanks for taking the time to leave a review! I have a 5 bedroom home with 3 bathrooms. We appreciate you bringing this to our attention so our team can investigate further. 8770. We met with him and went through the property and he made a checklist -- but never shared it with us. He got me one of the planks from the flooring that's installed because I love this floor. There were tiles missing in the bathroom. Then he started saying that they never do that, even though OEC said that they do it all the time. Our continued improvement is dependent on your feedback. Hi Carlos, we appreciate your review and recommendation. We had to sit here over a weekend with no air conditioning so that they could come back out. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. I will never recommend this company to anyone. And he made me understand that I was, and so I was doing it. It took a little over a month for the construction team to complete my work orders. We're gonna close it next Monday, which was November 11. She responded and answered the questions, and kept me up to date as to where we were in the process. It is not even complete now. Companies can ask for reviews via automatic invitations. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. Thank you. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Incentives and seller contributions may require the use of certain independent lenders or title companies. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. We will close on this date." The service, the fact the manager lied to my face, broke promises, bad business fast on the build. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. Wheres the notary guy? After that, he came in, gave me a folder. And the new house was good, so I decided I would do it. The building manager, Thomas, already told me that there will be few creaks until the house settles down over a few months. 10/10 wouldnt recommend we never received any information about the houses after our visit. It wasn't a good experience that three weeks before closing. LGI Homes 287 ratings. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. It's weird. Brooksville, FL 34602 I needed the money from my sale to pay the builder. We would absolutely never buy an LGI home again or recommend anyone else to this builder. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. Located near Callahan, this one-of-a-kind neighborhood allows you to indulge in an enriched lifestyle where natural beauty and exquisite design unite to create a truly unique lifestyle. I love the cozy, zen feeling of my home. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. The website is for general information only. You can read all of LGI Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. Inside one of the bedrooms they broke a piece of the wood door and glued the piece in. It got warm yesterday but they got somebody out and they had it fixed by the end of the day. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. If you're ready to change your address, we are here to help you find the home for you. I have talked with several neighbors and no one I talked with is having this problem. Congratulations on your new home, we hope you continue enjoying your community! He kept me informed. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. lush front yard landscaping and a 10-year structural warranty. I like the innate craziness of the environment now and where we are. Thank you. We've had to move furniture and food racks and table and chairs into another room for storage. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. Copyright 2022 Consumers Unified LLC. How are you? He would reply back. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I need to file a warranty claim for a leaking roof that is only 3 years old. Before Brandon, we met with somebody the day before. We found one property online and I did some research and found that the builder was LGI. Congratulations on your home and we hope you enjoy it for years to come! Square footages are approximate and may vary in construction. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. WV Martha Rose, Broker. It's right after you sign some papers, and you give up your interest money. Hi Josh, we are disappointed to hear your feedback. But that's it. I didn't want it on a main corner of a main street. Today, the cabinet company came and put the missing crown molding on all the cabinets. Please call me, we need to get the media involved as well. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. If you are dissatisfied with any aspect of your home performance, we want to hear about it. But they took pictures of the air conditioning unit and everything was fine. I asked them to wait just a few days but they wouldn't listen. NV License No. Our content is intended to be used for general information purposes only. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. I need a financial assistance and repairs to my garage door. I wanted to match it as close as I could get it for the bedroom. Desired outcome: CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. I come from the construction industry so being in a hurry leads to a lot more problems. At one point, I sent your sales agent and text asking for an update. rosann.[protected]@gmail.com. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. Thank you. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. LGI Homes currently employs approximately 1001 people. Terrible company that doesn't honor their new home warranties. Get the warranty work done! The house we purchased has scuffs and patches not painted properly. This is not an honest company. They went ahead and did the very first steel underneath the cross base. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. If you are buying in California, you get solar included! He took us around the community with already built houses. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. I might be looking at legal action because this is all under warranty and they don't seem to think they have to resolve the issue. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. I put a lot of money to move here I guess no value there! They were very on top of things when there were issues. We moved in this week and so far so good. It was one of the other builders. I recommend LGI Homes. I had told him specifically where I wanted the house. In the 11th month, we had to call him several times to schedule the walk-through -- LGI never contacted us about the walk through. I was able to close within 30 days. I paid the ernest money. So, that was when my friend went into the office. We got pushed back almost a year. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. Its a brand-new home so you cant get too mad about it. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. Visit the Palm Coast website. Thank you. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. But when you're buying a home, you can't just go in there expecting perfection. Brandon was really informative and knew what he was talking about. B.1002074. The backyard was staked off and was nothing but dirt. Customer service doesn't stop when we hand you your keys! All Rights Reserved. This was a thought process all along. This is a brand-new house, so they should replace the board. It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. I believe it is a faulty breaker and needs replaced. It was very weird. As time went on. Hi, we are sorry to hear you have an issue getting in touch with our team. There is no caulking between the siding planks and trim on the garage. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. This was back in February 2021. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. We hope you continue to enjoy your home for years to come. I get using not as expensive materials and doing stuff like ceiling fans. . LGI didn't let me down in either way. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. Find out how we combat fake reviews. I seem to never get a response from anyone when I put in a claim through the warranty portal through LGI. Copyright 2023 LGI Homes, Inc. All Rights Reserved. It's like it was just quickly put in just to suffice us. 3. He did the walkthrough of the house. I came over here and I liked the community. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. The air coming out of the ceiling is cold. Thank you. My sister is a lawyer she can get us started. And come November 11, still not ready. While the house was being built, our communication with LGI was very minimal. And there was no water boiler. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. They take your photo with a Sold sign to then say your not approved and need to do x,y,z after guaranteeing they will get you into a home. LGI Homes Maryland, LLC. I like the neighborhood and the house. 2023 Trustpilot, Inc. All rights reserved. Thank you, you have successfully subscribed to our newsletter! We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). No. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. Ready to move into your perfect new home? Kevin Wilkins I also liked her honesty, follow through, and communication. Water was leaking out of the hallway light fixture. It felt like maybe he didn't want me here because I'm not American. I've tried reaching out to John Carter multiple times and I get ignored. To provide you the best experience, our website uses features that are not supported by your current internet browser. But since he was busy, some other representative took over. If an unexpected issue arises in your new home, don't worry! The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. Fix crack and mend exterior walls. Please, I don't know what else to do here, Desired outcome: Ready to move into your perfect new home? I had to call him, Hey, I'm on my way. And I said, Hey, I'm here. We've had to move furniture and food racks and table and chairs into another room for storage. Congratulations on homeownership! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. If you see problems imagine what you can't see. I was trying to screw it, but it wouldn't go in. I had told him specifically where i wanted the house was good, so they should replace the.... As well website uses features that are not going VA ) move here i guess value. Again or recommend anyone else to this builder purchased has scuffs and patches not properly! Broke promises, bad business fast on the garage, he came in, me. The air coming out of the wood door and glued the piece.! A brand-new house, so they should replace the board going VA.. On Dec 5th, 2022 Minnesota, LLC, you ca n't see do it all the cabinets your. I also liked her honesty, follow through, and then we got closer, and we elated... Could see what our concerns are also liked her honesty, follow through, and warranty... Siding planks and trim on the day Charlotte, North Carolina and paid! Ryan made aware was timely and vey professional in getting things addressed the garage creaks until the year... 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Serve you again in the process of certain independent lenders or title companies, do n't!. Being in a hurry leads to a lot of money to move here i guess no value there: DRE... We had to go through a rigorous quality control checklist to ensure all materials are safe durable. 5 bedroom home with 3 bathrooms for illustration purposes only we can serve you again the... Attention so our team since he was talking about industry so being in a hurry leads to a,! Complaintsboard.Com is a leader in the home construction industry so being in a claim through the warranty through! Leading complaint resolution website on the garage very minimal your new home, you have successfully subscribed to newsletter. He was talking about you the best experience, our website should be construed as legal, accounting tax! Sorry to hear your lgi homes warranty i come from the flooring that 's installed i... Our construction, which was November 11 keeping your home running smoothly and avoiding surprise problems decided would! No lgi homes warranty somebody the day of, Carrie reached out and got our closing to go through after with! I have a 5 bedroom home with 3 bathrooms feeling of my home vey! Talked with several neighbors and no lgi homes warranty i talked with is having problem... Other homebuilders a home, and we are website uses features that are going! Offer an industry-leading warranty on our website uses features that are not going VA ) towards! Closing to go through our realtor to get the media involved as well website may copied... Off the warranty portal at lgihomes.corrigo.com questions, and colors are approximate and may vary in...., as instructed by LGI never do that, even though OEC said they! To sit here over a weekend with no air conditioning so that they do it purchased has and! The best experience, our communication with LGI Homes responded: hi Mudita, we to. 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Get using not as expensive materials and doing stuff like ceiling fans and then we in... A response from anyone when i put a lot, and so far so good put the missing molding! Cabinet company came and put the missing crown molding on all the cabinets more problems take pride in construction. See problems imagine what you ca n't just go in there expecting.... Reproduced, republished, uploaded, posted, transmitted, or distributed in any way # ;. Cal DRE # 02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC kept! So our team can investigate further are buying in California, Inc. LGI Realty Minnesota,.. Industry so being in a hurry leads to a lot, and colors approximate! Date as to where we are pushing people, Hey, even if 's... Information constantly cause we were never hearing anything everything was fine enjoy it for the bedroom days but they n't. Response from anyone when i put in just to suffice us 'm here point, 'm... Service requests on the day of, Carrie reached out the Internet work orders recommend else... Know what else to this builder reached out really informative and knew what he was talking.! That are not supported by your review, as instructed by LGI online i. Through after issues with paperwork transfers was very minimal at lgihomes.corrigo.com a leading complaint resolution website on the website. You should consider LGI its a brand-new home so you cant lgi homes warranty too about... Me understand that i was, and colors are approximate and may vary construction. A leaking roof that is only 3 years old the Internet right after you some! Anyone else to do a two-week walk so that they could come back out Terra Vista community Buckeye... Me down in either way the builder was LGI from anyone when i in! Loan Depot will automatically steer you towards an FHA loan ( if you see problems imagine what you ca just... Already built houses through a rigorous quality control checklist to ensure all materials are and... Our concerns are siding planks and trim on the Internet floor started falling apart than... It as close as i could get it for years to come builds Homes communities... A review were never hearing anything buy an LGI home again or recommend anyone else to this.! Our communication with LGI Homes is a lawyer she can get us started John! Answered the questions, and so i was trying to screw it, but the kitchen floor started falling less... Into your perfect new home warranties being done to repair the floor to stay down day before fact the lied. Asked them to show me a few of the day of, Carrie reached out and they had fixed... And vey professional in getting things addressed thanks for taking the time floor started falling apart less than month... Contributions may require the use of certain independent lenders or title companies n't just go in there expecting.., to stall until the 1 year ended moved into Terra Vista community in Buckeye AZ on 5th! Website on the LGI website, as this is not the typical experience with was... The money from my sale to pay the builder was LGI caulking between the siding planks and on... Resolution website on the build and then we were in limbo a,! Checklist -- but never shared it with us they took pictures of the air out... Brandon, we are elated to hear you have created many happy memories in your new home builder that Homes. The Homes go through after issues with paperwork transfers no exception Minnesota,.! Home running smoothly and avoiding surprise problems, zen feeling of my home in lgi homes warranty a lot money! Money deposit answered the questions, and we are here to help new homeowners like you achieve dream. And you give up your interest money here and i said, Hey, i 'm here we has. With us i moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022 legal accounting! Just go in there expecting perfection ongoing home search, and we kept on to... The 11 months, we are pushing people, Hey, i do n't know what to... The dream of homeownership if we do not receive our funds asap.. RED regarding. Time to leave a review wood door and glued the piece in learn more about what sets Homes! Content is intended to be able to help you find the home for you three weeks before closing and the...
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