What should I do? Reply from Myprotein. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. Gift Vouchers can be used to purchase any product on www.myprotein.com. Once youve logged in youll see each individual order that youve placed with us. Get 50% Off Orders of $100+ Applying This Myprotein Discount Code. Use the enter key to expand submenu items. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. A brief summary that details the actual complaint. This will then apply the voucher to your order. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. c. The initial payment for your subscription order will be taken at the time of checkout. If not then select the order that you wish to cancel. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Earn 10 for every successful referral and your friends will get 3 month free delivery! Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. If this doesnt answer your question then our Customer Service team is on hand to help. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. 25. I have received a faulty item. Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. Ideal when on a plantbased diet, it contains 90% . We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. The Myprotein Gift Voucher is available in 10, 25 and 50 denominations and enables you to give a gift when you dont know what to buy. Once received, we'll refund the amount for the returned goods and send you a notification via email. Overview. Please refine your search. Maximum discount value and percentage will vary depending on promotion. Your account will show any previous orders youve placed. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. Skip or cancel any time We'll send you a reminder before each delivery. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. Please double check the email you have entered! As soon as we've looked into the fault we'll send you an email with the outcome. We will not pay any royalties or compensation to you or any third party for use of the Content. Once you have processed your return online, you have a further 14 days to return your item(s) to us. What happens if I am not at home to accept my delivery? The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). It has been used 61 times. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). Please send us a message through your account. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. No cash alternative is available. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. The majority of our EU orders will be fulfilled from within the EU but some products will be sent from UK. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. All trade business is supplied on an ex-works basis. All entrants are to be aged 18 or over unless any other age restriction is specified or implied. We will comply with any requests to All our delivery options can be found on our Delivery Information page. This still allows the products to be suitable for non-alcoholic diets. Click Cancel. Try Our Search. How do I change my account details? By accepting these Terms you consent to such checks being made. Your data was Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw. Log-in to your account and you'll find all the options you need. For example, if previous order was dispatched on 1st September 2020 and the subscription is set to a 2-month frequency, the next billing date will be 1st November 2020. d. You can cancel your subscription at any time by raising a request via your My Account page. Subsequent payments will be determined by the dispatch date of the previous subscription order. Please be aware, We regularly review our pricing to ensure we remain competitive. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. also have the right to have your data deleted from the database entirely in Can we help with anything so that you don't have to? Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. This can take 3-5 working days from the date we receive the return. If you need any support please contact us. If you have any queries regarding these Terms then please contact us. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. Beyond the more obvious purposes e.g. Who WAS the controller? have been transferred to them. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand. Shipping 55. We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.myprotein.com. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. The winner of a prize will be notified within 28 days after the winner has been ascertained. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. This is not common and we want to resolve this as quickly as possible for you. This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country these will be paid on your behalf by the designated carrier. Need some more help? To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. 10% 15%. Our #1 protein powder for your everyday nutrition! The Promoters decision is final and no correspondence will be entered into. You agree not to: upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and. Use the tab key or shift plus tab keys to move between the menu items. Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. Your order will automatically default to any saved addresses but you can choose to add a new one. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. Images that support the fault, if applicable. Who is the controller? You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Customer Service team is always on hand to provide support and guidance. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Have you checked for any delivery cards? Check everything is correct and you're good to go! Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. however, that there are a number of limitations to these rights, and there may Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers). If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! Service 56. We send you an email as soon as your order is on the way, so that you can find out when it will arrive. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. We have Customer service reps on these platforms ready to reply to any queries you may have. Maximum discount value and percentage will vary depending on promotion. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. Please refer to the terms and conditions of an offer. You will If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. What should I do? As soon as we've looked into what's happened we'll send you an email with the outcome. There are no price changes as a direct impact of Brexit. 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