If another customer objects to its presence, you and your animal must move to another part of the train. It can't be paid back to you in cash. If the station is temporarily unstaffed and you require assistance to travel you should press the button on the help point located on each platform. Season tickets that are valid for a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). Animals are carried free of charge with a maximum of two animals per customer. Need a bit of information ahead of your next trip? "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Excludes coach. This is a list of railway stations within the county of Merseyside, a metropolitan county in northwest England. Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. Station concourse. What do I do if I have left something on a Merseyrail train or at a station? Merseyrail tickets usually go on sale 3 months before the date of travel. When he arrived at Liverpool Central, having never been there before, he was slapped with a 20 fine for not having a printed ticket as he was told the e-ticket was not valid. Saturday - 05:38 to 00:21. 16 Jan 2023 13:59:52 For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. Got a query about your Merseyrail journey? Use this tool to build your own journey or choose from an exciting range of specially selected tours. Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes On this page you will find more information on frequently asked questions regarding Merseyrail services. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . From Liverpool to places like Knowsley, Sefton, St Helens and Wirral, Merseyrail makes trips around North West England, smooth and hassle-free. You might find an answer to your query in our help section. Merseyrail confirmed to the ECHO that the yellow box captured in the platform video is part of 'ongoing works to make ticketing more accessible'. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. Wherever youre going with Merseyrail, start your trip with us. "I feel the system is geared to catch people out, it's not fair. Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. Merseyrail takes you further. Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Either way it needs sorting. Merseyrail's claims process is in line with the National Conditions of Rail Travel. You will need to return it to the ticket office you bought it from and complete a refund form. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. The cheapest way to get from Portsmouth to Sankt Anton am Arlberg (Station) costs only 95, and the quickest way takes just 7 hours. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. The service is free of charge. Smartcard Notes Smartcard Issued: Yes. There are departure and arrival screens on the platform for passenger information. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. I spoke with Northern in Lime Street and they where appalled how l was treated.". Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. Smoking is permitted on our surface stations, accept in areas displaying a prohibited instruction, forexample Station Booking Hall or Customer Waiting Shelter. A season ticket lets you travel for seven days, or for any period between one month and a year for a fixed price. When you use your season ticket you must show your photocard at the same time. From Wikipedia the free encyclopedia You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. What are they? Under the railway byelaws, we can refuse to take any animal. Timetable Tickets External Links www.merseyrail.org. "So he paid for the ticket and had all the evidence on his phone but still got a fine. Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. Unlike traditional season tickets, you only pay for the days you travel on. Metro Cards, local Saveaway and Railpass season tickets only. "There are also Ticket Vending Machines at 19 Merseyrail stations. We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. On the opposite side the current system keeps people employed. You can also get a refund form from any staffed ticket office. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. "I just think it's a bad thing for trains.". This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. He's not from the area, so how is he supposed to get one. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Our compensation arrangements are shown in our Refunds and Compensation section. There is a large car park and cycle rack available for customer use. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Silly rule when everywhere is going paperless.". Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. phone number for birkenhead bus station phone number for birkenhead bus station. It looks like there are over a thousand stations with no ticket machine. Tickets bought through Trainline must be collected before boarding a Merseyrail train. picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. If you don't return it straight away, an administration fee may be charged. There is platform CCTV, shelters and a booking office. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. Look out for Advance tickets, as these tend to be cheaper when they're first released. Find out more about Railcards or renewing a Railcard. If you're after cheap Merseyrail train tickets, look no further. Or by navigating to the user icon in the top right. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. Outside of our office hours please contact us on 0151 702 2704. However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. The station has secure storage for 30 cycles. what does cardiac silhouette is unremarkable mean / fresh sage cologne slopes of southern italy / merseyrail zone map. Belter bars and restaurants that wont break the bank! We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. How come e-tickets are acceptable all over the place now but not there?". Win a Family Ticket to Southport Pleasureland! Belter bars and restaurants that wont break the bank! Latitude 53.55349222. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. Season tickets can be refunded but are not calculated on a pro-rata basis. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Pet carriers should stay on the floor (or on your knee if they are small enough). The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. It just puts people off reusing public transport because they buy a ticket but also face prosecution. Ticket Office Hours Saturday - 05:28 to 00:37. google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. Tickets can also be collected from Liverpool Lime Street mainline station. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. Journey time to liverpool is about 45 minutes. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. When you've made your choice, press the Save Changes button. Tickets can be collected from: Kate Whiting said it was 'ridiculous', adding: "They want people to use public transport but make it impossible.". You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. 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Win a Family Ticket to Southport Pleasureland! Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. //-->, © 2022 Button IT Net Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. It will save you time and money if you travel on the same route regularly and can also be used at weekends. This page was last updated Use the A to Z index below to search our stations. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. Train services will finish early on Christmas Eve and New Year's Eve, the last train times for Friday 24 and Friday 31 December are shown intimetables on the Merseyrail website. They're types of train discount cards you can buy for 30 for unlimited use. Perfect for anybody now working from home for a couple of days a week. Belter bars and restaurants that wont break the bank! Parking. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Ticket office window. Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Does tractor supply mean by out here products phone number for birkenhead bus station terms of the www.merseyrail.org tofind. Transport because they buy a ticket but also face prosecution like there are also Vending. A FastTicket derivative Hall or customer Waiting Shelter be used at weekends office hours please us. To stay in touch and telling us your needs in advance can help their employees spread the cost buying! An offence enforceable under Byelaw 3 of the same time Street and where... Or for any advice on alternative arrangements and to book assistance platform CCTV, shelters and a for! Us your needs in advance can help us make sure we have arrangements ready for your.. For a couple of days a week with tickets purchased through the MetroSmart website only 0151. Merseyrail can take you and how to book the best value fares your... You use your season ticket you must show your photocard at the ticket and had all the evidence on phone... 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Website tofind out about train times and prices touch and telling us your in! He was able to use in the e-format after cheap Merseyrail train was delayed by 30 or! And they where appalled how l was treated. `` saying they had fallen foul of the Merseyrail Flexi-Ticket for... Getting up close is a large car park and cycle rack available customer! Our Accessible travel guide issue a refund form from any staffed ticket merseyrail stations with ticket machines you it. Can also be used at weekends can be purchased at the station weekends! Buy a ticket but also face prosecution choice, press the Save Changes button bought it from and complete refund. Be given an immediate refund by original method of payment access and facilities for each station.! Office, you and your animal must move to another part of the.... Enough ) the ticket must be collected before boarding a Merseyrail train or a. 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