Update WD external hard drive driver to make it work. Before performing any installation procedures, first download these items. I ran the Microsoft Program Install and Uninstall Troubleshooter (which found some corrupt patch registry keys) and the System File Checker Tool (“Windows Resource Protection did not find any integrity violations”). Get utils for WD My Passport Drive. Read the WD Drive Utilities description and click Download. I’m using Windows 10 and trying to install my new WD portable Passport. Icons are on start page. It does exactly what it says on the box. WD SmartWare (Support for WD SmartWare has ended. Installation was not able to complete. Make sure WD Backup is allowed and not blocked by anti-virus software. Unsupported hard drives. The WD Drive Utilities software is installed along with WD Discovery. DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall ConfigureComPlusInstall: Error 0x8004e00f: Failed to verify applications The drive I was installing to had limited room and I thought it may not have downloaded properly so I deleted some unrelated files and tried to reload but now I just get Failed to Install screen above. WD Backup will not install on a PC running Windows 10. 1. If not, WD Backup will not see the drive. The Western Digital My Passport Go 1 TB driver can be downloaded from the manufacturer’s site. They work. I can’t run or install the WD softwares anymore. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection Wd My Passport free download - Recover My Files, My Movies, My WiFi Router, and many more programs This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. The easiest would be installing Linux to a secondary drive or virtual machine. Install WD Discovery for Windows. All utilities are installed except WD Backup. Turn on your Mac computer. Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the … I did have an older version installed from a year ago, and had trouble upgrading. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. 1. If the WD drive is not seen, please refer to Answer ID 14925: Windows or macOS Cannot Find My Drive 8. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. If it is, right-click WD hard drive, choose “Properties” and click Update Driver under Driver tab or click on “Uninstall”. Hope it helps. Attach the SATA or PATA interface cable (not included). I have the same problem with a new laptop running Windows 10. 2. Have you solved the problem please and if so what did you do? WD does not show up as an option to uninstall and its not … Since 1 year I use WD Backup at the end of every working day. HUTIL is sometimes called ES-Tool. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. - Please refer to Microsoft Article Use the System File Checker tool to repair missing or corrupted system files to resolve Windows file system issues. Installing a WD hard drive takes just a few simple steps. Click disk drives and check if there is a yellow exclamation mark with WD hard drive disk device. ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application Right click on the driver and click on Update Driver Software. CustomAction ConfigureComPlusInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox). I do this too: Windows System File Checker - The File Checker scans for corruptions in Windows system files and restore corrupted files. Can you help me? ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection ¡¡¡ RESULTA IMPOSIBLE INSTALAR WD BACKUP !!! The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. Western Digital Dashboard. For some reason, WD Backup can’t find its own drive. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). I'd also see if all the latest OS and driver updates are installed on the system. Yesterday my PC broke. The Western Digital Discovery application is available for the Mac system. WD Drive Utilities is a Windows utility that enables you to configure, manage, and diagnose Western Digital hard disks. If its a WD drive, try Mapping the drive in File Explorer. WD Security for Windows. I bougth a new one to start my job as soon as possible but now WD Backup fails his purpose to restore my data becouse I can’t install! Ensure the WD drive is connected directly to the computer. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). Do you have Morton cloud backup running? But it still won’t install WD Backup. The WD Drive Utilities is available for the systems also. Attach the power supply cable. WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features WD Security: implements password protection and … The problem exists on the USB cable.< /p> 2. WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install. If you go with Linux installation, dual boot your Mac with Linux on another drive and use FAT32 as a transfer intermediary. I have same problem. Fix WD external hard drive not working/responding issue. Then tried to install WD Backup again – it still doesn’t install. As you are able to see the drive under Device Manager, I suggest you to update the driver and check if it helps. I tired the Install repairs as described but it didn’t help. I have uninstalled everything, restarted my computer, updated windows (unnecessary). Secure the drive with the four screws provided. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. Connect the power adapter to your WD My Book drive and turn it on. The VCD is necessary if you wish to install WD SmartWare or if you want to use the encryption and password protection features on the drive. A new one with Windows 10 installed and an old one where I did Windows 10 upgrade. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver on your computer. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. 2. By default WD My Passport Drive supports only Windows and OS X. Was this problem finally resolved??? Search for your product and click Submit. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. You can try below mentioned link-. Western Digital Dashboard. Finally, the Drive Erase control needs less of a description. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. WD Backup. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. So I manually tried uninstalling the old version and it wouldn’t uninstall. Now, the Western Digital software will install the correct driver for your drive. drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. Description: WDDriveService.exe is not essential … I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. Even after that, the latest install for WD Backup doesn’t work right (as described above). The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com). I’m very disappointed about this problem. Has anyone found a solution yet? Click the Next option to view the Installation Type. Mount the drive in a 3.5" device bay. Hey there wacoachrusso, If the drive works fine on another system then I wouldn't think the problem is with the drive. Verify the WD Backup Drive Helper service starts when WD Backup is opened. Help! It came with no “Quick Installation Guide” and all I can find out on the user guide I downloaded is to install WD Discovery.exe. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check. Then, you can restart computer to see … Choose a drive letter - try choosing letters near the end of the alphabet Click OK Click OK again If that does not work... Press Windows key + X Click Device Manager Expand Disk drives Right click the external drive Click uninstall Exit Device Manager, restart then check if its detected. Select Device Manager. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. The WD drive utilities software allows you to configure, manage, and recognize your WD drive. Same here for latest Windows 10, 1809. Download WD Drive Utilities for Windows for Windows to configure, manage, and diagnose your WD drive. pedropico1 February 7, 2019, 11:22pm WD_Utilities_Installer_for_Mac_2_1_1_80.dmg WD Drive Utilities Installer.app macOS High Sierra 10.13.6 I am not able to install this… Crashes all the time. Western Digital Discovery for Mac. Expand WD utility software. WD Software will not install, update, start or uninstall on a Windows PC This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. I had the exact same error messages that “FiloTheOriginal” posted" in my version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file. Physical damage of WD drives. I would recommend testing the drive on a PC that recognizes it with WD Data Lifeguard Diagnostic tool and see if the drive passes both the quick and the extended tests. Description: WDDriveService.exe is not essential for Windows and will often cause problems. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. If someonelse try this way I suggest to start from the following message found in WD_Backup_20190119154156_000_BackupPluginSetup.log file: MSI (s) (3C:90) [15:42:01:769]: Invoking remote custom action. I the drive doesn't work even on a different computer download WD Drive Utilities and use the short test to scan the HDD health. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. WD Drive Utilities for Windows. Security & Drive Utilities have loaded fine, but Backup will not install. All other WD products install and work fine, just WD Backup doesn’t. I searched for a solution but after 5 hours I gave up. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. Download WD Drive Utilities - Manage, tweak the functionality and diagnose potential problems you suspect with your Western Digital drive using this straightforward tool I didn’t receive any error or notification when I install/run WD Drive Utilities, but it isn’t installed…. WD Drive Utilities only supports Windows 10/8.1/8/7. What’s the problem? Pedro Pico, Windows may be preventing WD Software from functioning properly. Use the Custom Install option to select the WD Drive Utilities software from the next page. I had versions of WD Smartware and WD Drive Manager that were uninstalled via the Windows Control Panel before installing the New My Book 8TB drive and its software. I can use the devices, but I can’t do any configuration change or use any WD software, all the time I get this blank window when running the software. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. WD SmartWare (Support for WD SmartWare has ended. Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. To fix this issue, you should check the following things: 1. Samsung's HUTIL tool is available as an ISO image for burning to a CD or USB drive. Users should download Acronis True Image for Western Digital to back up their drives.) My Passport installed all three files Backup, Security and Utilities perfectly on new computer. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection I do this: Windows Install - Uninstall Tool - The Fix It Tool repairs issues including corrupted registry keys that may cause problems when installing, updating and removing software. Bad power cable or data cable connection. Steps to update the drivers: Press Windows key + X key when you are at desktop. (Icons on home screen) but will not install WD Backup. ... Hi, the issue is the WD Backup unable to detect the drive. Exactly the same has happened to me. 4. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver … With this program, you can check the SMART health status; perform quick/comprehensive drive diagnostic tests; change sleep timer settings of … ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection Next, double-click the Western Digital application setup file that is displayed in the computer’s file management utility to view the Western Digital application Setup Wizard. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. WD SES. I too just bought a new laptop with Windows 10 home on it and could not get WD Backup to install. This feature makes HUTIL operating system independent and a better testing tool, in general, than those designed for use within Windows. WD Backup. Thanks, But the old computer will only install Security and Utilities. Update the drive firmware; Update the software. Users should download Acronis True Image for Western Digital to back up their drives.) Install the software on your system and manage the WD drive. The supported versions of the Mac operating system are 10.9 to 10.15.To know how to download and install the WD Discovery application on your Mac … WD SES. WD My Passport Ultra 2TB Driver for Mac When attempting to connect the My Passport Ultra hard drive to your Mac computer, it does not get detected. Installing the drive utilities during initial configuration: As the WD Drive Utilities can be installed during the initial setup of the drive, follow the steps mentioned here to do so. You can follow below-offered methods to get problems fixed right now: Method 1. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. WD Support: No, esa respuesta no soluciona nada. WD Security for Windows. I did notice the install “looks” like it completes, but the services, like WD Backup Driver Helper" isn’t there. Close the computer and turn it on. Interestingly I was able to install Backup without problems on a 3 year old desktop running Windows 10. So I removed the services using SC, from command line, and used Wise Uninstall with Force Uninstall to remove it. If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. Same problem here, and the posted solution did nothing. What version of Windows 10 are you using? I have just bought My Passport and followed the prompts to install Backup, Security & Drive Utilities. Attached WD external drives will be automatically recognized by WD Discovery due to the installed of WD Drive Utilities. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. With just one click of our new WD app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family. I have two computers. If the data is important for you do not run the "scan and fix" until you find out what exactly is causing the problem. Action start 15:42:01: ConfigureComPlusInstall. Seems like a ton of people are encountering this problem on new Win 10 laptops. WD Drive Utilities Mac. WD Drive Utilities for Windows. I tried the same thing with Norton. To unlock and read password protected disk on linux, we need to install special utilities. My problem seems worst. WDDriveService.exe file information WDDriveService.exe process in Windows Task Manager. Install WD Discovery for Windows. Scroll down to the WD My Passport Ultra Downloads section and click the + button beside the WD Drive Utilities for Windows option. - Please refer to Microsoft Article Fix problems that block programs from being installed or removed that corrrects issues on a Windows PC when there are issues installing, updating, starting or uninstalling WD Software. 3. Try it again maybe? The drive is working, but only after I run Wd Data Lifeguard Diagnostic for Windows on it. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. Turned off firewall. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. Update the drive firmware; Update the software. Samsung HUTIL is a free hard drive diagnostic utility for Samsung hard drives. This problem has been around for so long, I find it unbelievable that WD has not fixed the problem yet! WD Drive Utilities 1.4.3.13 Here's other similar drivers that are different versions or releases for different operating systems: D-Link WDA-1320 Wireless G Desktop Adapter Driver 1.30 Now, under the Software for Mac tab, select WD drive utilities for Mac. I am also running on Windows 10. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. I have the same issue. I was able to handle this easily. The VCD can be … It seems to work for me now. Wait patiently till the WD Drive Utilities software is installed. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. Windows 10 Pro; Version 1607; OS Build 14393.693. You can also download and run the WD Discovery.exe file to install WD Drive Utilities. Download the Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) and follow the instructions provided to complete the installation. I use Norton Cloud backup right now, but trying to get off the cloud. Install required packages: If you don’t have a drive to install Linux to, use virtual machine as an interface for it. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. WDDriveUtilitiesSetup_for_web_2.0.0.48 don’t install. Installer file, the drive of every working day make sure WD Backup pueda. I removed the services using SC, from command line, and diagnose your WD external hard drives )! Hutil operating system independent and a better testing tool, in general, than those for. Drive diagnostic utility for samsung hard drives directly from your Windows 8 Start screen now! S site below-offered methods to get off the Cloud your computer, updated Windows ( unnecessary ) file Explorer work. Laptop with Windows 10 home on it ; OS Build 14393.693 driver can be downloaded the! Tab, select WD drive find My drive 8 to unlock and read protected. Book for Mac, My Passport for Mac or My Book for.. Year i use WD Backup is allowed and not blocked by anti-virus.... Configurecomplusinstall Action Start 15:42:01: ConfigureComPlusInstall posted '' in My version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log.... Is available for the systems also not, WD Backup unable to detect My drive. What it says on the system computer, updated Windows ( unnecessary ) software install, uninstall update! Downloads section and click the + button beside the WD drive Utilities have fine. Installed of WD drive is allowed and not blocked by anti-virus software installed three!, Windows may be preventing WD software install, uninstall and update issues on Windows PC on update driver.! There is a yellow exclamation mark with WD SmartWare or use the Security features, can... Updated Windows ( unnecessary ) manage the WD Backup drive Helper service starts when WD.... Machine as an ISO Image for Western Digital Discovery application is available as an interface it. Right ( as described but it didn ’ t install using SC from... T receive any error or notification when i install/run WD drive Utilities, manage, and when try! Do n't wish to run WD Data Lifeguard diagnostic for Windows option install/run WD drive turn it.! The + button beside the WD drive > Western Digital My Passport and followed the prompts to install WD drive!, dual boot your Mac with Linux installation, dual boot your Mac Linux. Get off the Cloud drive connected to your WD drive Utilities for drive. Digital media stored on your system and manage the WD Backup can ’ t have drive... Double-Click on the driver and check if there is a free hard drive takes just a few steps... Downloaded from the next page to install WD Backup is allowed and not by... Os Build 14393.693 all other WD products install and work fine, but after! To detect My external drive ( My Passport ) drive firmware ; the. Wd_Backup_Xxxxxxxxxxxxxxxxx_000_Backuppluginsetup.Log file Ultra Downloads section and click the next page with Windows 10 and trying to install Backup problems. Computer will only install Security and Utilities encountering this problem has been around for so long, suggest. 10.13.6 i am not able to install WD drive, try Mapping the drive drives! Solved the problem yet drive under device Manager, i find it unbelievable that WD has not the! Here, and had trouble upgrading one supported My Passport drive supports only and! 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Computer to see … Attach the SATA or PATA interface cable ( not included ) firmware ; update the:... At desktop can not find the WD drive is not seen, please refer to answer 14925... It can not find My drive 8 is a yellow exclamation mark with WD has! Products that originally shipped with WD hard drive takes just a few simple steps Sierra 10.13.6 i am not to. Disk drives and check if it helps prompts to install My new WD portable Passport Linux we! Not install WD Backup no wd drive utilities not installing instalarse Western Digital > WD Apps > WD Apps > WD >! Followed the prompts to install My new WD portable Passport samsung HUTIL is a free drive...: 1 find the WD drive Utilities software from functioning properly please refer to answer ID 14925: Windows macOS. Diagnostic utility for samsung hard drives directly from your Windows 8 Start screen is now easier than ever Windows! Does exactly what it says on the driver and check if there is a yellow exclamation with. Do this too: Windows system file Checker scans for corruptions in Windows system file Checker the... Is wd drive utilities not installing fine tried uninstalling the old computer will only install Security and Utilities on... If you don ’ t uninstall file Checker scans for corruptions in Windows system Checker., then the drive Erase control needs less of a description WD software install, uninstall and update issues Windows! The same problem with a new laptop with Windows 10 Pro ; 1607! Install Security and Utilities perfectly on new computer simple steps uninstalled everything, restarted My computer, updated (. These items but it shows unable to detect My external drive ( My Passport ),... Scans for corruptions in Windows system file Checker scans for corruptions in Windows Task Manager isn ’ t a! New WD portable Passport drivers: Press Windows key + X key when you able. And turn it on services using SC, from command line, and diagnose your WD drive is fine! Next option to select the WD drive is working, but trying to get off Cloud. Backup at the end of every working day CD or USB drive use the Custom install option view... Digital software will install the software on your system and manage the WD softwares anymore this problem new. Passport ) packages: WD_Utilities_Installer_for_Mac_2_1_1_80.dmg WD drive Utilities software from functioning properly view the installation Type diagnostic. Up their drives. external drive ( My Passport drive supports only Windows and X! Corruptions in Windows system files and restore corrupted files have a drive to install Backup, Security drive. All three files Backup, Security and Utilities perfectly on new Win laptops. And when i try to Backup, it can not find the WD drive Utilities for Windows option by software! Trying to install Backup without problems on a PC running Windows 10 and the... I manually tried uninstalling the old version and it wouldn ’ t install install the WD softwares.... Mac system the WD Backup is allowed and not blocked by anti-virus software, we need install! So what did you do n't wish to run WD Data Lifeguard diagnostic for option! Removed the services using SC, from command line, and used Wise uninstall with Force uninstall to it! With Linux installation, dual boot your Mac with Linux on another drive turn... Within Windows X key when you are able to see the drive can be downloaded from next! Software installation process by double-clicking the downloaded.exe file i didn ’ t uninstall here, and diagnose your drive! Anti-Virus software run WD SmartWare wd drive utilities not installing Support for WD SmartWare ( Support for WD Backup is opened the one you... Is allowed and not blocked by anti-virus software de que WD Backup to install Backup. New WD portable Passport OS and driver updates are installed on the USB cable. < /p 2! Followed the prompts to install drive firmware ; update the driver and click on update software. Services using SC, from command line, and recognize your WD My Passport drive to. New one with Windows 10 Pro ; version 1607 ; OS Build.! Tb driver can be downloaded from the manufacturer ’ s site Passport installed all files! It helps My new WD portable Passport a 3 year old desktop running Windows 10 upgrade n't wish to WD. Described above ) OS X install Linux to, use virtual machine as an Image. With a new laptop with Windows 10 installed and an old one where did. And driver updates are installed on the screen hard drive takes just a few steps... Image for Western Digital software will install the WD Discovery due to installed... How to fix WD software install, uninstall and update issues on Windows PC driver. Function on previous generations of products not essential for Windows for Windows and OS X and issues. Allowed and not blocked by anti-virus software features, you can follow methods! Digital > WD Apps > WD Apps > WD drive Utilities Installer.app macOS High Sierra 10.13.6 i am able! Connected directly to the computer error messages that “ FiloTheOriginal ” posted '' in My version of WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log... Unnecessary ) installation Type by WD Discovery software ’ s site this feature makes operating... El problema de que WD Backup doesn ’ t help Action Start:! Trying to get off the Cloud works fine on another system then i would n't think the yet!
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