For many companies, customers have already migrated to digital. Gartner notes a steady increase in queries and discussions in 2020, specifically focused on the desire to roll out DAS across the organizational tech stack. Over the past five years that Rock Health has surveyed US adults ages 18 and over, adoption of digital health tools like telemedicine, wearables, and health apps has consistently climbed upwards. A remote-first setup allows companies to mobilize global expertise instantly, organize a project review with 20—or 200—people immediately, and respond to customer inquiries more rapidly by providing everything from product information to sales and after-sales support digitally. As previously mentioned, remote working can also help organizations move at a faster clip as companies tap into new labor pools and specialized remote expertise. The challenges faced by most companies worldwide have brought them to a tipping point and forced the need for digital adoption solutions (DAS); the good news is these solutions can help to improve employee usage, engagement, and productivity in 2021, according to a Gartner report. Companies can also dedicate some of the savings to modernizing selectively the technology stack and software-development tooling. 1 The index covers 180 countries on a 0–1 scale, and emphasizes the “supply-side” of digital adoption … Most Americans Opposed to Digital Dollar Adoption, Survey Reveals. Shine Li Sep 26, 2020 01:00 3 Min Read. How has the impact of covid-19 affected digital adoption in your business? Indeed, recent data show that we have vaulted five years forward in consumer and business digital adoption in a matter of around eight weeks. These two lenses should set the table for targeted changes to the operating model. Standing up a digital factory is largely the best approach right now because it can be constructed and scaled in three months or less. Many companies are accelerating their shifts toward digital-first models—at warp speed. Practical resources to help leaders navigate to the next normal: guides, tools, checklists, interviews and more. Many organizations, from banks to mining companies, have accelerated and scaled their digital delivery by establishing these internal factories, with interdisciplinary teams aligned to businesses’ digital priorities. Is 5G overhyped? The multi-year longitudinal dataset offers deep insight into consumers’ use and perceptions of digital … Issues with organizational change to accommodate where and how employees work. Moira has 20+ years in business (IS&T) and project management for small to large busine... From start to finish: How to host multiple websites on Linux with Apache, Understanding Bash: A guide for Linux administrators, Comment and share: How digital adoption solutions will improve employee usage, engagement, and productivity in 2021. Rock Health, an organization whose … Consider setting up a weekly forum for senior business and technology leaders to process the learnings coming in and drive the full agenda at pace and in a coordinated fashion. Manufacturers are actively developing plans for “lights out” factories and supply chains. And remember to launch appropriate internal efforts to train and prepare teams to operate in the new environment. The 90-day plan will help organizations get there. Additional cuts get deeper into the cost structure and risk hamstringing future growth. Results from a recent survey show the fever applies to digital workplace technology, too. 63% of respondents were publically traded retailers, while 37% were private. operations, supply chains, and organizations overall and to transition their fixed costs to variable costs aggressively wherever possible. A leading financial-services provider, for example, stood up an AI-powered solution to generate leads for its sales agents, with models calibrated to handle the current environment. These steps will prepare organizations well for a more substantive modernization of their application landscapes after recovery. The linkage to revenue generation, customer experience, and satisfaction, High-value applications with low utilization, Systematically developing a DAS deployment plan within a functional domain to ensure smooth workflows for employees, How DAS improves employee usage, engagement, and productivity, Reduce the number of support tickets, increasing end-user satisfaction (higher engagement), Decrease training costs due to in-application learning, Reduce or eliminate change management training, Reduce onboarding time, save money, and increase contribution rate for employee, Increase user satisfaction, leading to higher engagement and productivity. That’s why, according to IDG’s Digital Business Survey, 89% of businesses will prioritize digital adoption as they claim to have adopted a digital-first strategy. Take this quick survey, and tell us what you think, 8 of the most popular programming languages, 10 fastest-growing cybersecurity skills to learn in 2021. According to the latest data of the EIB Investment Survey, digital adoption rates are lower in Europe than in the US. Representational image. Unfortunately, though, … When used correctly, these questionnaires assess both … By focusing on setting up or enhancing a cloud-based data platform and equipping agile teams with automated software delivery, CIOs can double, or even triple, development velocity in the Complicating matters for leaders as they grapple with ways to deal with an uneven recovery is that historical data and forecasting models will be of little use to predict where pockets of demand will emerge and where supply will be necessary. The good news is that cloud technologies make it possible to deploy these quickly and at relatively low cost. Schools in many locales have pivoted to 100 percent online learning and digital classrooms. It’s essential to set these targets at the outset and regularly measure progress against them. We'll email you when new articles are published on this topic. SEE: COVID-19 workplace policy (TechRepublic Premium). The data must be reevaluated as well. First, customer behaviors and preferred interactions have changed significantly, and while they will continue to shift, the uptick in the use of digital services is here to stay, at least to some degree (Exhibit 1). In the next 90 days. It's a pivotal technology that ensures proficiency of any software platform, website, or app and helps companies strengthen their position in the market, especially during the pandemic and beyond. We have laid out an agenda that focuses on four efforts: refocusing and accelerating digital investments in response to evolving customer needs, using new data and AI to improve business operations, selectively modernizing technology capabilities to boost development velocity, and increasing organizational agility to deliver more quickly. 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